Privacy Notice

Who we are

Eraya Consultants is a sales and growth consultancy based in India, operating as a sole proprietorship at MSH, PE-206, Bengaluru 560061, Karnataka, India. For anything about your data, write to privacy@erayaconsultants.com.

What we hold

• Your name, job title and company.
• Your business email address and business phone number.
• Notes from our conversations with you, such as your interest and next steps.
• How you came to our attention, such as a referral or a data provider.

We do not collect sensitive information about health, finances, family or beliefs. Where we work with hospitals or clinics, we speak only with management and administrative staff and never ask for or receive patient information.

Where it comes from

• Licensed business-data and prospecting tools.
• Public business sources, such as company websites and business directories.
• Introductions from people who know you.
• What you tell us yourself, by email, by phone or through our website.

Why we use it

• To introduce our clients' services to businesses where they may be relevant.
• To arrange and follow up on meetings you agree to.
• To keep a record of what we have discussed, and of any request not to be contacted.
• To meet our legal and accounting obligations.

If you are in the United Kingdom or the European Union, we rely on our legitimate interest in business-to-business outreach, which we balance against your rights. You can object at any time.

Who we share it with

• Our clients, only when you have shown interest in their service, so they can respond to you.
• Service providers who run our tools, such as our CRM, prospecting, email and website providers. They use your details only to provide their service to us.
• Authorities, only where the law requires it.

We never sell your information or share it for anyone else's marketing.

Where it is stored

Some of our service providers store data outside India, including in the United States. We choose established providers and protect access as described below.

How long we keep it

If you do not reply to us, we delete your details 12 months after our last contact. If you ask us not to contact you, we keep only your name, email, phone and company on a do-not-contact list, so we can keep honouring your request. Records we need for accounts or contracts are kept for as long as the law requires.

Your choices

You can ask us at any time to:

• stop contacting you, which we act on within 2 business days;
• tell you what we hold about you and where it came from;
• correct anything that is wrong; or
• delete your details.

Write to privacy@erayaconsultants.com or simply reply to any of our emails. We acknowledge your request within 5 business days and complete it within 30 days.

How we protect it

Access to our systems needs multi-factor login. Only the people working on a client's outreach can see the relevant contacts. Our devices are encrypted and locked.

Our website

Our website uses basic analytics to count visits and see which pages are useful. It does not use advertising cookies. If you send us a message through the website, we use it only to reply to you.

Questions and complaints

Our grievance officer is Natasha Emily Vikram, Founder & CEO, who can be reached at privacy@erayaconsultants.com. We will respond within 30 days. If you are not satisfied, you may contact the data protection authority where you live.

Changes to this notice

When we update this notice, we change the date at the top. Significant changes will be explained here.